ZIRAAT KATILIM IS AWARE THAT THE GREATEST CONTRIBUTION TO ITS SUCCESS IN ACHIEVING SUSTAINABLE GROWTH AND EFFECTIVE PERFORMANCE COMES FROM ITS HUMAN RESOURCES.

Ziraat Katılım focuses on implementing the most modern practices possible in the field of human resources, creating new employment and supporting the training and development of human resources.

In line with its targets of sustainable development and growth, Ziraat Katılım continued to provide effective services to its customers, with 1,261 employees and 104 local branches and 1 branch abroad, in 2 countries and 46 provinces as of the end of 2020.

Using modern human resources applications, the Bank recruited 177 employees in 2020 and continued to support employment.

Ziraat Katılım represents our country by opening branches abroad, as well as its activities to expand and develop the interest‑free finance system within the borders of our country through branching efforts. In this direction, 11 new branches started to operate in 2020 in Turkey as well as one new branch abroad.

Having adopted the principle of offering equal opportunities to its employees, Ziraat Katılım has prioritized raising the managers of the future from its in‑house human resources. Accordingly, those who completed the Manager Candidate Program successfully were promoted to managerial positions in 2020 as well.

By using the in‑house performance management system effectively, job position promotions actively continued in 2020.

Ziraat Katılım holds advancement exams every year to provide employees a fair advancement opportunity in their careers. In this context, the Bank continued its collaboration with Sabahattin Zaim University and held an online professional‑title promotion examination. Employees that were successful in the exam were promoted to a higher position.

IN LINE WITH ITS MISSION OF RAISING QUALIFIED HUMAN RESOURCES FOR THE PARTICIPATION BANKING SECTOR, ZIRAAT KATILIM PROVIDES “PARTICIPATION BANKING” TRAINING TO ITS PERSONNEL THROUGH INTERNAL TRAINERS.

Ziraat Katılım cares about its employees’ opinions and suggestions in human resource practices and methods and obtains their feedback. Accordingly, the Bank conducted Internal Customer Satisfaction Survey in 2020 as in prior years which it uses to assess and make improvements as needed.

In addition, the Sharing Platform application, where employees offer their suggestions, also continued in 2020, and among the 164 suggestions submitted, those deemed appropriate were implemented.

Ziraat Katılım continued its work and activities within the scope of Occupational Health and Safety throughout 2020. Right from the beginning of the process, the Bank has taken measures against the Covid‑19 pandemic, which appeared in our country as of the first quarter of the year. Ziraat Katılım, which successfully implemented the remote working model through the effective deployment of technology, has succeeded in gradually reducing the number of employees working physically at the branches and departments without causing disruption to service.

ZIRAAT KATILIM FOLLOWS UP AND MANAGES THE PROFESSIONAL DEVELOPMENT OF ITS EMPLOYEES IN A PLANNED MANNER. CONTINUING WITH IN‑HOUSE AND EXTERNAL TRAINING IN THIS CONTEXT, THE BANK PROVIDED A TOTAL OF 2,652 PERSON DAYS OF TRAINING TO 1,250 PARTICIPANTS THROUGH 82 DIFFERENT TRAINING PROGRAMS IN 2020.

Ziraat Katılım follows up and manages the professional development of its employees in a planned manner. Continuing with in‑house and external training in this context, the Bank provided a total of 2,652 person days of training to 1,250 participants through 82 different training programs in 2020.

Within the scope of efforts to increase the share of technology in training, the online (distance learning) training platform project was implemented in early 2020 in response to the Covid‑19 pandemic. In addition to online live training, video trainings also continued.

In line with its mission of raising qualified human resources for the participation banking sector, Ziraat Katılım provides “Participation Banking” training to its personnel through internal trainers.

In view of today’s conditions, where international communication is a fact of life its importance is increasing day by day, the Bank provided its employees with English and Arabic training support in order to improve the language abilities of its human resources.

A three‑year (2021‑2022‑2023) collective bargaining agreement was signed with the Öz‑Finans İş Trade Union, where the majority of the Ziraat Katılım personnel received authorization from the relevant ministry as a member. With the collective bargaining agreement, the social and financial rights of the Bank’s employees were expanded and additional benefits were provided.