2020 ANNUAL REPORT
Human Resources Practices and Policies and the Expectations Regarding 2020

Ziraat Katılım Human Resources supports its employees’ development and transformation by providing them the opportunity to work based on principles of efficiency, customer focus and profitability. While providing this support, the Bank follows the technological opportunities offered by the changing world and will continue to implement this technology end‑to‑end in its career and talent development management processes at an increasing rate.

Ziraat Katılım will continue to represent our country by opening branches abroad, as well as expanding and developing the interest‑free finance system within the borders of our country through its branch network activities.

To provide its branches with capabilities to offer more effective services, branch visits are planned with the awareness of Human Resources being near branch employees and with the objectives of resolving branch employees’ problems and listening to their suggestions.

In a business world where customer satisfaction is becoming more important, practices and applications determined based on internal customer satisfaction surveys held at specific periods of the year will be implemented.

Foreign language training support for employees will continue in order to make the foreign language level of human resources more qualified.