Internet Branch

• You can access Ziraat Katılım internet branch by clicking the Internet Branch access at www.ziraatkatilim.com.tr, www.ziraatkatilim.com.
• Do not login to Internet branch via computers in places such as internet cafes open for common use.
• Use only licensed operating system and keep your web browser up to date. Malware uses the vulnerabilities in outdated operating systems and browsers.
• It is crucial to use an anti-virus program, a spyware program (anti spyware – anti malware) and a firewall software in order to protect you against possible attacks, as well as for the detection and removal of potential vulnerabilities during internet use. Some security software includes all these three features. While spyware programs protect your computer against spyware trying to collect your internet usage information, firewall software prevents programs on your computer from connecting to the internet without your knowledge.
• Keep the database of your anti-virus software up to date. Scan your computer for viruses periodically.
• Keep your personal information confidential. Be careful with people who request information such as your date of birth, identification number, mother's maiden name by phone or e-mail.
• When you have completed your transactions, use the "Secure Exit" button to leave the internet branch.
• Do not try to access our internet branch by clicking on a link that comes via e-mail and messaging programs or by clicking a link above even when they are the people you know.
• Do not keep your customer number and password in the same place, do not write them down and do not send them by e-mail in any way.
• Do not share your password with anyone, including our Bank and Customer Contact Center employees.
• Make sure that your password is not easily predictable (your year of birth, your favorite team etc.).
• Do not open the attached files that arrive through e-mails from people you do not know.
• Do not enter your security information by clicking the e-mail links.
• Ziraat Katılım Bankası does not have any password transactions done via e-mail and does not request your personal information. Do not reply to such kind of e-mails.
• Change your password at periodic intervals.
• Keep your internet services access details such as e-mails confidential.

In order to take advantage of Katılım Mobil, the user must be identified by the system, going through some security steps. You perform your authentication by introducing yourself to the system with your customer number, password and SMS verification password.

In addition, you will be notified via SMS (Short Message) of critical transactions performed through our internet branch, which are above the amounts you have determined. Thus, internet branch will not be used without your knowledge and you will be able to intervene in the transactions instantly.

During your internet branch session, if you do not perform transactions within the time granted to you, a warning window will appear and you will be asked if you wish to continue the transactions. You will be logged out if you do not respond to this window within the time granted to you or if you click the logout option. If you choose to proceed the transactions, your session will continue.

After entering your customer number and password on the first page of the login screen, your name and surname and security picture will be displayed on the second screen. In this case, you can safely login to the system.

Access by typing http://www.ziraatkatilim.com.tr in the address bar of your browser. Make sure that internet branch (E-branch) address is "https://esube.ziraatkatilim.com.tr".

On the home page, you can get information about the date and time you last entered the internet branch.

On the pages that appear, there should be a lock mark in the lower or upper right corner of your browser.

SSL is a security protocol developed by Netscape to ensure security and confidentiality during the information transfer through the network. SSL ensures that the information sent can be decrypted absolutely and only at the right address. Information is automatically encrypted before it is sent and can only be decrypted by the correct recipient. Confidentiality and integrity of the transaction and information are protected by verifying both sides.

SMS verification practice is a security measure taken to increase the security during your transactions.After the SMS identification process is done, a password is generated allowing one-time use in transactions over the specified limits and is sent as a message to your registered mobile phone. The password sent is valid for 3 minutes and it is not possible to use the password later. If you could not complete your transaction within this period, you should restart your transaction and use new SMS message. If you enter the password sent incorrectly 3 times, your password will be locked, and you will be logged out of the system. To unblock your password, you must call Customer Contact Center at 0850 220 5000 and take the necessary action.

In cases where your mobile phone is outside the coverage area, and it is turned off, no transaction will be carried out. The messages sent are not charged.

SMS notification is a measure taken for your security. Information messages are sent to your mobile phone registered in the system as contact phone for transactions over certain amounts made through our internet branch. In this way, you can be aware of all transactions made through internet branch. You can change the transaction limits by calling our Customer Contact Center at 0850 220 5000, provided that it is not lower than the limits set by our bank and not higher than the limits set by you.

You can make limitations and restrictions based on transaction limit, transaction restriction, access time and access definition (IP, ISP, domestic, international) with your security settings. If you wish to remove the access restriction, simply call our Customer Contact Center at 0850 220 5000.

Our customers can have their mobile phone information identified or updated only at our branches for their own security. When your mobile phone number or SIM card changes, you will need to visit your branch as soon as possible and update your mobile phone number.

You should call our Customer Contact Center at 0850 220 5000 without delay.

Katılım Anahtar is used to fort he purpose of security verification in digital channels. Katılım Anahtar is information sprecial for you, which you can change.
Due to legal regulatin as of 01.01.2021, ID information such as “mother’s maiden name” shall not be used for security verification.
 

As of 01.01.2021, if you forget your Internet Branch/Katılım Mobil paasword, you can use it to set a new password via Forgot Password module.
When you become a customer of our bank, you can use it to set a new Internet Branch/Katılım Mobil paasword via Get A Paasword module.

Our customers with no Katılım Anahtar will be requested to generate a Katılım Anahtar during the first login to Internet Branch/Katılım Mobil.
Both our Retail and Corporate customers are required to set a Katılım Anahtar.
For your safety, please do not share your Katılım Anahtar with anyone including our bank’s personel.

When you log in our Internet Branch/Katılım Mobil application and, you may re-set via menu.