Ziraat Participation Human Resources supports its employees’ development and transformation by providing them the opportunity to work based on principles of efficiency, customer focus and profitability. While providing this support, the Bank follows the technological opportunities offered by the changing world and will continue to implement this technology end-to-end in its career and talent development management processes at an increasing rate.

To provide its branches with capabilities to offer more effective services, branch visits are planned with the awareness of Human Resources being near branch employees and with the objectives of resolving branch employees’ problems and listening to their suggestions.

In a business world where customer satisfaction is becoming more important, practices and applications determined based on internal customer satisfaction surveys held at specific periods of the year will be implemented.

Ziraat Participation will speed up its activities to improve effectiveness of its Suggestion System which was launched to receive suggestions and feedback of employees at all times, in addition to the internal customer satisfaction surveys, and it will ensure suggestions submitted are evaluated by the Committee which includes the senior management.

Considering today’s world where international communication is inevitable and its importance increases every day, English training support will be offered to all employees to provide support particularly to units who need support in foreign language and to make human resources more qualified.

Ziraat Participation is planning to implement coaching and mentoring practices to increase its employees’ personal and managerial competences.

Ziraat Participation implemented corporate performance management system in the previous periods with the purposes of providing justice in the organization, more efficient performance of employees and their individual development. The Bank plans to implement new reward practices for employees with outstanding performance in the following periods.