Stakeholder communication, mainly experienced within the service cycle, serves as an essential platform for Ziraat Participation to accurately comprehend and assess demands and expectations.
Customers are one of the most significant stakeholder groups and are at the core of Ziraat Participation's business cycle. The Bank assesses the demands and feedback of its customers, and it continuously enhances and develops the value proposition and customer experience it provides. The sections Our Financial Assets, Our Intellectual Assets, and Our Manufactured Assets include detailed information regarding the Bank's interactive communication with its customers.
Employees are the foremost asset that establishes the cornerstone of Ziraat Participation's sustainability. The Bank consistently enhances its operational model, employee training and development programs, and the array of fringe benefits it provides to its employees in order to respond to the expectations of its employees and equip them for the business landscape of the future. For detailed information on the Bank’s interactive communication with its employees, please refer to the section Our Human Assets.
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Stakeholder Group |
Communication Frequency |
Communication Channels |
Internal Stakeholders |
Shareholders |
General Assembly When required |
Annual ordinary general assembly meetings Public disclosure activities carried out by Ziraat Participation (statements made to the Public Disclosure Platform (KAP), presentations, etc. ) Annual and quarterly activity reports and other presentations |
Board of Directors |
Within the context of the business cycle When required |
Board of Directors meetings, the number and frequency of which are set in accordance with the Turkish Commercial Code, Banking Law and other applicable legislation |
|
Employees |
Within the context of the business cycle Daily |
Recruitment process, training and development programs for employees, performance evaluation processes, internal communication practices, executive interviews and information meetings, regular strategy and target meetings, employee surveys |
|
External Stakeholders |
Customers |
Within the context of the business cycle 24/7 |
Ziraat Participation branches, alternative distribution channels (ATM, internet banking, mobile banking, call center), customer relations representatives, customer visits |
Suppliers |
Within the context of the business cycle Daily |
Procurement and logistics process of outsourced services and products |
|
Regulatory Authorities |
Within the context of the business cycle When required |
Reporting, correspondence, and relevant meetings conducted in compliance with the legislation |
|
National and international banks and financial institutions |
Within the context of the business cycle Daily |
Correspondent banking operations Meetings and discussions with the financial institutions we collaborate with |
|
Credit rating agencies |
Within the context of the business cycle When required |
Meetings, reporting, presentations and correspondence |
|
Industrial associations and organizations |
Within the context of the business cycle When required |
Meetings, presentations and daily communications |
|
Media |
Within the context of the business cycle When required |
Activities aimed at ensuring transparent and timely disclosure to the public (through press conferences, press releases, interviews, and addressing inquiries received, etc.). Advertising and marketing activities |
|
Society |
Within the context of social responsibility projects |
Corporate social responsibility projects and charitable activities |
24/7 communication opportunity with stakeholders
Ziraat Participation values the perspectives and suggestions of its stakeholders regarding sustainability.
Stakeholders of Ziraat Participation can provide suggestions and views on the Bank's sustainability initiatives and performance by utilizing the contact form available on the sustainability section of the corporate website.
