2023 SUSTAINABILITY REPORT
SUSTAINABILITY REPORT ANNUAL REPORT PERFORMANCE INDICATORS GRI CONTENT INDEX SASB INDEX
PERFORMANCE INDICATORS

ECONOMIC PERFORMANCE INDICATORS

FINANCIAL SCALE

Unit

2022

2023

Total assets

TL million

213,343

384,257

Loans*

TL million

144,858

259,771

Funds collected

TL million

173,139

304,372

Shareholders’ equity

TL million

11,378

19,832

Net profit-loss

TL million

3,840

4,004

NUMBER OF CUSTOMERS

 

 

 

Total number of employees

number

1,075,709

1,163,058

Number of customers using digital services

number

400,761

483,433

EMPLOYEE INVESTMENT AMOUNT

 

 

 

Amount of investment made in employee development

TL

5,452,009

13,343,545

 

 

SOCIAL PERFORMANCE INDICATORS

 

Unit

2022

2023

Female

Male

Female

Male

NUMBER OF EMPLOYEES

Direct Employment

Total number of employees

person

660

1,520

901

1,833

White-collar employees

person

508

1,396

726

1,704

Blue-collar employees

person

152

124

175

129

Employees under collective bargaining agreement

person

435

1,152

598

1,355

Total employees**

person

2,180

2,734

Total female employee ratio

person

%30

%33

Average Number of Employees

Average number of employees

person

610

1,420

832

1,722

Average number of white-collar employees

person

474

1,296

674

1,596

Average number of blue-collar employees

person

136

124

158

126

Total average number of employees

person

2,030

2,554

Total female employee ratio

%

%30

%33

Number of Employees by Age Groups

below 30

person

220

315

351

410

30-50

person

283

1,063

368

1,269

above 50

person

5

18

7

25

Indirect Employment

Number of subcontracted employees

person

152

124

175

129

Total number of subcontracted employees

person

276

304

Total female employee ratio

person

%55

%58

NUMBER OF MANAGERS

By Age Group

below 30

person

0

  0

  0

0

30-50

person

24

203

26

242

above 50

person

 

8

1

8

Total number of managers

person

235

277

By Level

First Level

person

0

0

0

0

Middle Level

person

22

209

22

245

Senior Level

person

2

6

5

8

First level female manager ratio

%

0

0

Middle level female manager ratio

%

%10

%8

Senior level female manager ratio

%

%25

%38

Total female manager ratio

%

%10

%10

Number of Employees in STEM (Science, Technology, Engineering and Mathematics) Positions

person

2

16

2

23

Female Employee Ratio in STEM Positions

%

%11

%8

DISABLED AND FOREIGN EMPLOYEES

By gender

person

9

21

9

32

Legal requirement (minimum)

person

37

53

Number of foreign employees

person

1

2

8

8

NUMBER OF NEW RECRUITMENTS BY AGE

below 30

person

84

85

179

200

30-50

person

47

193

68

176

above 50

person

2

1

0

3

Number of new employees hired during the year

person

133

279

247

379

NUMBER OF HIRES BY MANAGERIAL LEVEL

First level

person

0

3

0

3

Middle level

person

1

8

0

9

Senior level

person

0

0

0

 0

Number of newly hired employees during the year

person

1

11

0

12

NUMBER OF EMPLOYEES BY SENIORITY

0-5 years

person

358

840

536

1,047

5-10 years

person

150

556

190

657

More than 10 years

person

0

0

0

 0

Total number of employees

person

1,904

2,430

*Financial leasing, expected loss provisions and non-performing receivables are included.
**All employees are full-time.

 

 

Unit

2022

2023

Female

Male

Female

Male

LEAVING JOB

Number of employees leaving by age

below 30

person

29

33

64

64

30-50

person

9

1

6

10

above 50

person

0

1

0

6

Total number of employees leaving their jobs

person

73

150

Number of employees leaving by managerial level

First level

person

0

0

0

0

Middle level

person

2

5

3

6

Senior level

person

0

0

0

0

Total number of managers leaving their jobs

person

2

5

3

6

Number of employees leaving voluntarily by age

 

below 30

person

29

33

64

64

30-50

person

9

1

6

10

above 50

person

0

1

0

6

Total number of employees leaving their jobs voluntarily

person

38

35

70

80

Number of employees leaving voluntarily by managerial level

First level

person

0

0

0

0

Middle level

person

2

5

3

6

Senior level

person

0

0

0

 0

Total number of managers leaving their jobs voluntarily

person

7

9

 

 

 

 

TOTAL EMPLOYEE TURNOVER RATIOS

below 30 turnover ratio

%

0.12

0.17

30-50 turnover ratio

%

0.01

0.01

above 50 turnover ratio

%

0.04

0.18

Female employee turnover ratio

%

0.06

0.08

Male employee turnover ratio

%

0.02

0.04

First level manager turnover ratio

%

0

0

Middle level manager turnover ratio

%

0.03

0.03

Senior level manager turnover ratio

%

0

0

TURNOVER RATES OF EMPLOYEE LEAVING VOLUNTARILY

below 30 turnover ratio

%

0.12

0.17

30-50 turnover ratio

%

0.01

0.01

above 50 turnover ratio

%

0.04

0.18

Female employee turnover ratio

%

0.28

0.44

Male employee turnover ratio

%

0.28

0.63

First level manager turnover ratio

%

0

0

Middle level manager turnover ratio

%

0.03

0.03

Senior level manager turnover ratio

%

0

0

PARENTAL/MATERNITY LEAVE

Number of employees on maternity/paternity leave

person

23

77

35

93

Number of employees returning to work after maternity/paternity leave

person

21

77

31

93

Ratio of employees returning to work from maternity leave to total employees

%

0.04

0.05

 

 

EMPLOYEE DEVELOPMENT

 

Unit

2022

2023

Female

Male

Female

Male

Training hours by gender

Total training hours by gender

hour

14,100

26,521

13,888

24,773

Annual average training hours per employee by gender

hour

21

17

15

13

 

Training Hours by Age Group

 

Unit

2022

2023

 

below 30

30-50

above 50

below 30

30-50

above 50

Total training hours by age

hour

22,203

16,594

1,824

22,610

13,551

2,500

Annual average training hours per employee by age group

hour

42

12

76

30

8

76

 

Manager training

 

Unit

2022

2023

First level

Middle level

Senior level

First level

Middle level

Senior level

Total training hours by age

hour

21,521

15,268

3,626

23,971

10,290

4,400

Annual average training hours per employee by age

hour

0

66.1

453.3

0

38.5

338.5

 

 

Training hours and number of participants by training programs

 

2022

2023

Training Hours

Number of Participants

Training Hours

Number of Participants

Development training

17,253

186

19,908

414

Sales and marketing training

23,880

2,756

25,658

2,541

Management trainee training

3,420

38

3,226

44

 

2023 Sustainability trainings

Unit

Female

Male

 

Hour

173

365

 

Training costs

Unit

2022

2023

Total training cost

TL thousand

2,857

5,484

Average annual training cost per employee

TL

1,308

2,004

 

OSH

Unit

2022

2023

Direct employment

Number of accidents

number

0

1

Number of fatal cases

number

0

0

Number of occupational diseases

number

0

0

Work loss due to accidents

day

0

0

Work loss

day

0

0

Indirect employment

Number of accidents

number

2

0

Number of fatal cases

number

0

0

Number of occupational diseases

number

0

0

Work loss due to accidents

day

2

0

Work loss

day

0

0

 

 

ENVIRONMENTAL PERFORMANCE INDICATORS

GREENHOUSE GAS EMISSIONS

Unit

2022

2023

Change (%)

Scope 1

tonCO₂e

1,838

2,253

22.59

Scope 2

tonCO₂e

2,485

2,896

16.56

Scope 3

tonCO₂e

1,413

1,781

26.05

Total (Scope 1 + Scope 2)

tonCO₂e

4,322

5,149

19.12

 

 

 

 

 

EMISSION INTENSITY

 

 

 

 

Emissions per employee

tCO₂e/number of employees

2.27

2.12

-6.66

Emissions by consolidated asset size

tCO₂e/TL million

0.02

0.01

-33.86

Emissions by consolidated net profit

tCO₂e/TL million

1.14

1.29

13.17

 

 

 

 

 

ENERGY CONSUMPTION

 

 

 

 

Total electricity consumption

MWh

5,659

6,596

16.56

Total natural gas consumption

m3

376,359

413,524

9.87

Diesel fuel consumption

liter

3,295

3,410

3.49

Fuel oil consumption

liter

0

0

 -

Coal consumption

kg

0

0

 -

 

 

 

 

 

WATER CONSUMPTION

 

 

 

 

Mains water

m3

17,705

23,296

31.58

Rain water

m3

 -

 -

 -

Waste water

m3

17,705

23,296

31.58

 

 

 

 

 

VEHICLE FUEL CONSUMPTION

 

 

 

 

Company vehicle gasoline consumption

liter

85,117

139,240

63.59

Company vehicle diesel consumption

liter

334,254

414,491

24.00

Personnel service vehicle diesel consumption

liter

-

49,152

 -

 

 

 

 

 

PAPER CONSUMPTION

 

 

 

 

A4 paper consumption

kg

36,288

37,925

4.51

 

 

 

 

 

RECYCLED WASTE

 

 

 

 

Paper - cardboard waste

kg

8,963

16,740

86.77

Metal

kg

6

10

66.67

Glass

kg

16

14

-12.50

Plastic

kg

1,543

1,447

-6.22

Mixed packaging

kg

27,186

28,281

4.03