BUSINESS CONTINUITY AND EMERGENCY SECRETARIAT OF OUR BANK STARTED ITS ACTIVITIES FROM THE FIRST MOMENT OF THE COVİD-19 PANDEMIC AND COORDINATED ALL ACTIVITIES FOR THIS EMERGENCY.

Business Continuity and Emergency Secretariat of our Bank started its activities from the first moment of the COVİD-19 pandemic and coordinated all activities for this emergency.

Cleaning and disinfection activities were carried at the common use areas at the Headquarters.

All Head Office buildings have undergone anti-bacterial and anti-viral disinfection processes, which contain the substance called silver ionizer. In addition to this practice, which is effective for a period of 6 months, the Head Office buildings were subjected to an additional sanitizing process to cover all working and common use areas.

Disinfection processes were carried out with a special disinfectant material which provides antiviral protection for the carpets in the Head Office buildings.

Steps were taken to ensure that personnel transportation vehicles used by employees were disinfected on a regular basis. Personnel transport vehicles were re-arranged according to social distancing rules.

Informative visuals were posted in the cleaning areas and common areas.

Employees were informed via the Bank Portal under the “Information about COVID 19 and measures to be taken’’ topic.

Posters setting out the measures to be taken were placed in the Head Office buildings and in the branches.

Trainings, meetings and interviews were carried out online.

System infrastructure was established for remote working of our employees who are disabled, pregnant, those at maternity leave and employees with disadvantages.

Social distancing was maintained by drawing strips between the counters and customers. The spread of the virus was prevented with the placement of plexi-glass on the counters.

Precautions were determined to be taken at the Headquarters and branches.

Due to the difficulty of cleaning suits and hygienic reasons, the dress code of wearing Business Casual was removed temporarily, with the opportunity to wear Smart Casual provided.

Remote access authorization was defined for personnel and the necessary equipment was provided.

Steps were taken to ensure that tea, coffee and other refreshments were provided using disposable materials (such as cups, forks, spoons, etc.) at the Bank.

All employees were informed regarding the use of masks and gloves. It is obligatory to wear masks in common areas such as the working environment, elevators, kitchens, prayer rooms and personnel transportation vehicles.

Protective materials and sanitizer were sent to all branches. Branches which did not receive cargo were given the opportunity to obtain these materials from their regions and locations.

Disinfectants were placed at ATMs at the outside of our branches for customers’ use and our ATMs are cleaned frequently during the day.

At the branches, customers are allowed to be admitted to the waiting hall and kept waiting by taking into account social distancing.

Maximum number of people allowed at the branches was determined based on the branches area and related posters were sent to branches.

Tea services were organized at the top of every hour at Headquarters to prevent frequent entry to kitchens by employees unless it is crucial.

PCR test results were requested each week from those employees who were not vaccinated.

Employees were required to wear masks in common areas such as elevators, kitchens, rest rooms, prayer rooms and employees service vehicles. They were also informed about wearing masks at all times when they leave their desks.

Employees were encouraged to have 2 doses of mandatory vaccination and the booster dose if there is no health risk.

Covid-19 scenario was added to emergency and contingency scenarios.